Ufloat offers select water experiences such as yacht trips, catamaran excursions, private boats, jet skis, paddleboarding, cenote tours, scuba diving, sport fishing, water and wind sports, as well as customized experiences. All are verified and operated by certified providers. Experiences are subject to availability and may vary by location.

We currently have coverage in Riviera Maya (Cancun, Playa del Carmen, Puerto Aventuras and Tulum), with upcoming expansion to other tourist areas in Mexico, North America and Central America.

You can book directly from the Ufloat app . Simply choose the experience, select the available date and time, make the request with your captain , receive approval , and make the deposit payment . You will receive confirmation via in-app notification and also via email . Visit the contact section.

Prices are listed in the app . Simply request the trip from the captain , and if they accept , payment and confirmation will be processed . If the captain declines , you will be asked to change the date or time of your trip.

We only work with verified suppliers , with valid documentation, licenses and insurance. Furthermore, payment is released to the provider only after the experience has taken place, ensuring safety for both the client and the captain.

We recommend booking at least 48 hours in advance . During peak season or weekends, it's ideal to book a week in advance to ensure availability. However, with Ufloat, you decide , and you can make the request on the same day , always depending on the provider's availability .

It depends on each provider, but they generally include crew, fuel, drinks, light meals, equipment for the experience and music on board . Each listing details the included services and the available options .

Yes, provided the vessel is available . Additional time is quoted directly with the captain or via Ufloat support chat , either before or during the experience.

You can pay by credit or debit card , or by bank transfer . Ufloat acts as a secure intermediary , guaranteeing that payment is released only when the experience has been successfully completed .

All providers have liability insurance and passenger coverage , in accordance with current maritime regulations. Ufloat verifies that each vessel or provider meets these requirements before being listed on the platform.

Cancellations made at least 72 hours in advance can be refunded or rescheduled without penalty . After that period, specific policies apply depending on the provider and the weather conditions on the day of the experience.

You only need to be of legal age to make a reservation. Some experiences may require specific physical conditions or not be recommended for pregnant women ; this information is clearly detailed in each listing.

Yes. We have ideal experiences for the whole family , from relaxing tours to recreational activities for children and teenagers. Boats with age restrictions indicate this in their description.

Yes, many experiences allow small or medium-sized pets . Check the service description to see if the vessel accepts pets or if prior notice is required.

If weather conditions are unsafe , the provider may reschedule the departure at no additional cost or offer a partial or full refund , depending on the case.

Some captains allow it, provided that you inform them in advance . We recommend that you review the description of each experience or confirm directly with support before your departure.

Yes, tips are already included in the total price of the experience. However, if you wish to acknowledge the team's service with an additional tip , it will always be appreciated .

Once your booking is confirmed , you can communicate directly with the captain through the app . He will send you all the necessary information before your trip , including the meeting point, recommendations, and boarding details.